Casino Live Terms of Use — Complete Guidelines

1Introduction & Applicability

Casino live is an internationally licensed online entertainment platform offering Sports Betting, Live Casino, slots, and other gaming services to users in Bangladesh and beyond. These Terms & Conditions apply to the casinolive.bar website and all associated services.

By creating an account or using Casino live, you are agreeing to these Terms & Conditions in full. If you do not agree with any part of them, please refrain from using casino live.

These Terms & Conditions may be updated at any time. For significant changes, casino live will notify users by email. However, we recommend reviewing this page regularly.

2Account Registration

To create an account on Casino live, the following conditions must be met:

• You must be 18 years of age or older. Use of casino live by minors is strictly prohibited.
• Each person may only hold one account. Creating multiple accounts will result in all accounts being closed and any deposited funds may be forfeited.
• All information provided at registration must be truthful, accurate, and up to date. casino live reserves the right to close any account found to have submitted false information.
• Only one account may be created per email address.
• Members of the same household may hold separate accounts, but bonus claims from the same device or IP address will require additional verification.
• Keeping your account password confidential is your responsibility. Casino live will not be held liable for any consequences resulting from sharing your password with others.

Casino live reserves the right to decline any registration or close any account without providing a reason. Such decisions may be appealed by contacting the support team.

3Identity Verification (KYC)

Casino live is recognized as a safe and compliant platform. As part of this commitment, KYC (Know Your Customer) verification is mandatory. Before processing withdrawals or for transactions above certain limits, you may be required to submit the following documents:

• A clear photo of your National ID (NID) or passport
• Proof of address — such as a utility bill or bank statement (dated within the last 3 months)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad number)
• Selfie photo (if required)

KYC document verification is typically completed within 24–48 hours of submission. Withdrawal processing may be on hold until verification is complete. Casino live stores all KYC information with strict confidentiality.

4Deposits & Withdrawals

The following payment rules apply on Casino live:

• Approved deposit methods: bKash, Nagad, Rocket, and other authorized payment gateways.
• The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 1,000.
• Deposits are generally credited to your account instantly. If you experience any issues, please notify the support team.
• Withdrawals are typically processed within 5–30 minutes. During peak times, processing may take up to 24 hours.
• Withdrawal requests can only be made to the same payment method used for the original deposit.
• Casino live may place a hold on any payment if there is suspicion of fraudulent transactions or money laundering.
• Transactions through third-party accounts or using another person's payment method are not permitted.

Casino live does not charge any service fees on transactions. However, your bank or mobile banking provider may apply their own fees, for which casino live bears no responsibility.

5Bonuses & Promotions

Casino live regularly offers a variety of bonuses and promotional offers. Each offer carries its own terms. General bonus rules are outlined below:

• The welcome bonus is available to new members only and can be claimed once.
• Every bonus comes with a Wagering Requirement. The bonus amount can only be withdrawn after placing the required number of bets.
• Each bonus has an expiry period. If the wagering requirements are not met within the specified time, the bonus will be forfeited.
• Bonus balance cannot be withdrawn directly — only winnings earned after completing the requirements are eligible for withdrawal.
• If Casino live detects suspected bonus abuse, it may cancel the bonuses on the account in question.
• Activating a new bonus while another is still active may result in the previous bonus being cancelled.

Casino live may modify, cancel, or introduce bonus offers at any time. Check the promotions page regularly for the latest offers.

6Gaming Rules

The following rules must be followed when playing games on Casino live:

• Each game has its own rules. Please read them carefully before you start playing.
• All games on Casino live are powered by internationally certified RNG (Random Number Generator) technology. Results are entirely random and impartial.
• If a game is interrupted due to a technical issue, the outcome will be determined based on the last valid game state.
• Using software or automated methods to play games is strictly prohibited.
• Once a bet amount is confirmed, it cannot be changed.
• For Sports Betting, bets must be confirmed before the event begins. Odds applicable to live betting are subject to change.

In the event of any technical error, the decision of casino live shall be final.

7User Conduct

Casino live is committed to maintaining a fair and enjoyable environment. The following behaviors are strictly prohibited:

• Using the platform for fraudulent purposes
• Harassing, insulting, or threatening other players or support staff
• Sharing account credentials with others or using another person's account
• Attempting to exploit system vulnerabilities or engaging in hacking
• Abusing bonuses through the use of multiple accounts
• Using casino live for money laundering or any other illegal purpose

Casino live may immediately close an account and forfeit the balance if any of the above rules are violated.

8Account Suspension & Closure

Casino live may temporarily suspend or permanently close your account in the following circumstances:

• Breach of Terms & Conditions
• If KYC documents are not submitted, or if false information is provided
• In cases of suspected suspicious financial activity or fraud
• Under court order or direction from a law enforcement authority
• If an account remains inactive for an extended period (more than 12 months)

Users may request to close their account at any time. If a valid balance exists, it can be withdrawn before the account is closed.

9Responsible Gaming

Casino live believes gaming is entertainment, not addiction. We always encourage responsible gaming, and provide the following tools to support it:

• Option to set daily, weekly, or monthly deposit limits
• Option to temporarily suspend your account for a set period
• Option for permanent self-exclusion
• Awareness resources and helpline links for problem gambling prevention

If you feel that gaming is harming you or your family, please contact our support team immediately or Responsible Play Visit the page.

10Privacy & Data Protection

Casino live takes the protection of your personal information extremely seriously. Our full privacy policy Privacy Policy Available on the page. In brief:

• Your information is used solely for service delivery, identity verification, and compliance with legal obligations.
• Your information is not shared with third parties, though it may be disclosed to authorities when required by law.
• All data transfers are secured using SSL encryption.
• You may request to view or delete the personal information we hold about you at any time.

11Intellectual Property

All content on the Casino live website — including logos, designs, text, images, software, and games — is protected under the intellectual property rights of casino live and its licensors.

• Copying, distributing, or republishing any content from casino live without written permission is strictly prohibited.
• Prior written permission is required to use the casino live brand name or logo for any commercial purpose.
• Intellectual property belonging to third-party game providers on the casino live platform is governed by their respective policies.

12Changes to Terms

Casino live reserves the right to amend these Terms & Conditions, in whole or in part, at any time. The version published on the website following any update will be the binding version.

• Registered email addresses will be notified of any significant changes.
• Continued use of casino live after any changes will be considered acceptance of the updated terms.
• If you do not agree with the updated terms, you may request to close your account.

For any questions regarding these Terms & Conditions, please contact our support team. We are always here to help.