Casino Live Privacy Policy — Complete details on how your information is protected

1Introduction

Casino live (casinolive.bar) is an internationally licensed online entertainment platform. We place the highest importance on our users' privacy. This Privacy Policy explains how casino live collects, uses, shares, and safeguards your personal information.

This policy applies to the casinolive.bar website, mobile app, and all casino live services. It is in effect whenever you create an account, make a payment, or contact our support team.

Casino live complies with Bangladesh and international data protection laws. We believe transparency and trustworthiness are the foundation of a great platform, which is why this policy is written in plain, clear language.

2What information we collect

Casino live collects only the information that is necessary. Full details are provided below:

Casino live never stores your password or full bank card number. All sensitive information is kept in encrypted form.

3Use of Information

Casino live uses your information for the following purposes:

• For account creation, management, and verification
• To process deposits, withdrawals, and other financial transactions
• For customer service and support
• To notify you of promotional offers and bonuses (with your consent)
• For platform security and fraud prevention
• To monitor and enforce Responsible Gaming limits
• To meet legal and regulatory obligations
• For statistical analysis to improve service quality

4Data Sharing

Casino live does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Providers: bKash, Nagad, or approved payment gateways receive only the information necessary to complete a transaction.
• Game software providers: Game providers may receive limited data to operate third-party games; they operate under their own privacy policies.
• Law enforcement agencies: Providing information under a court order or government directive is a legal obligation.
• Licensing Authority: Data may be shared with regulatory authorities for audit purposes.

Outside of the cases listed above, casino live will not share your information with third parties under any circumstances. All third parties with whom data is shared are contractually bound to uphold the same standard of privacy protection.

5Cookie policy

Cookies are used on the Casino live website to enhance your experience. Cookies are small text files stored in your browser.

• Essential cookies: Login session and security tokens — the site cannot function without these.
• Functional cookies: Remembers your preferences and language settings.
• Analytics Cookies: Used to understand site usage statistics.
• Marketing Cookies: To show relevant advertisements with your consent only.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may prevent some features of casino live from working properly.

6Data Protection

Casino live has implemented industry-standard security measures to protect your personal information:

• All data transmissions are secured with 256-bit SSL/TLS encryption
• Sensitive data is stored in the database with AES-256 encryption
• Two-factor authentication (2FA) is available
• Regular security audits and penetration testing are conducted
• Restricted staff access — only authorized personnel can access data
• 24/7 security monitoring and detection of unusual activity

7Data Retention Period

Casino live does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: retained for as long as the account remains active
• Financial transaction records: up to 7 years as required by law
• KYC documents: up to 5 years after account closure
• Support contact history: up to 3 years
• Inactive accounts: archived after 12 months of inactivity

After the designated period, data is securely deleted or anonymized. casino live does not retain any data beyond what is legally required.

8Your rights

As a Casino live user, you have the following rights over your own information:

To exercise any of these rights, contact the casino live support team. We generally respond within 30 days.

9Minor protection

Casino live strictly does not provide services to anyone under 18. We do not knowingly collect or store any information from minors.

• Age is verified at the time of registration
• Age is confirmed via KYC verification when there is reasonable doubt
• Any account identified as belonging to a minor is closed immediately
• Relevant data is deleted immediately

If you believe a minor is using casino live, please notify our support team.

10Policy Changes

Casino live may update this Privacy Policy at any time. Depending on the nature of the change, we will notify you as follows:

• Minor changes: the "Last updated" date at the top of the page will be revised
• Major changes: a notification will be sent to your registered email
• Major structural changes: 30 days' notice will be given before taking effect

Continued use of casino live after any changes constitutes acceptance of the updated Privacy Policy. Please visit this page regularly to stay informed.

11Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact the casino live support team. We are always here for you and will respond as quickly as possible.